Please bring your questions about electronic visit verification (EVV) and the Sandata EVV system to our monthly Q&A session, Key Conversations. There, you will join experts from the Wisconsin Department of Health Services (DHS), Wisconsin EVV Customer Care, and Sandata.
Key Conversations are informal, monthly drop-in sessions for anyone who has questions about EVV. No new policy or technical processes will be announced in these sessions. If you have any questions, please reach out to Wisconsin EVV Customer Care at 833-931-2035 or vdxc.contactevv@wisconsin.gov.
Thank you, Wisconsin DHS EVV Team Reminder Electronic visit verification (EVV) has been required in Wisconsin for Medicaid-covered personal care and supportive home care services since November 2, 2020. In order for Wisconsin Medicaid to continue to receive its full federal funding, the Wisconsin Department of Health Services (DHS) is required to begin imposing consequences for failure to capture required EVV information. For dates of service on and after May 1, 2023, DHS will begin imposing financial and programmatic consequences when EVV information is not captured for required personal care and supportive home care services (service codes T1019, T1020, S5125, and S5126). Consequences include claim denial, exclusion from future capitation rate setting development, and possible IRIS (Include, Respect, I Self-Direct) participant disenrollment. The beginning of these consequences is known as hard launch. For more information, review ForwardHealth Update No, 2022-48.
Wisconsin EVV Customer Care: 833-931-2035 Monday–Friday, 7 a.m.–6 p.m. CT vdxc.contactevv@wisconsin.gov
563 Carter Court, Suite BKimberly, WI 54136Phone: 920-560-5632 | Fax: 920-882-3655wiahc@badgerbay.co
