Stay informed on essential updates with this monthly webinar series presented by the Home Care Association of Florida (HCAF) designed specifically for Medicare-Certified home health agencies.
Home Health CAHPS Survey (HHCAHPS) Changes – April 2026
The HHCAHPS Survey will be new and improved as of April 2026. This new survey will not only bring changes to the survey itself, but will modify the Star Ratings and will have a massive impact on the HHVBP Model changes for 2026.
Melinda A. Gaboury, with more than 33 years in home care, has over 23 years of executive speaking and educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. She is currently serving as Chair of the The Alliance/HHFMA Advisory Board and Work Group and is serving on the board of the Home Care Association of Florida and the Tennessee Association for Home Care. Melinda is also the author of the Home Health OASIS Guide to OASIS-E1 and Home Health Billing Answers, 2025.
Registration is FREE for WiAHC members. Non-members may register for $49. Zoom access instructions will be sent to all registered members once received from HCAF.
The Home Health Face-to-Face – 2026: A Whole New World
Face-to-Face requirements have changed with the 2026 Final Rule. This is the biggest and best update to Face-to-Face since its implementation. This session will cover the applicable regulations that guide Face-to-Face requirements; the latest updates from CMS and the MACs, aspects of the Face-to-Face encounter that are often unknown or misunderstood; and the impact on PDGM with Face-to-Face alignment and reimbursement.
2026 Home Health Value-Based Purchasing Changes
This webinar will include the most recent update on the Value-Based Purchasing Expansion, which will review any updates for January 1, 2026 implementation. We will highlight the most recent IPR reports and the 2024 ANNUAL Payment Reports. Feedback on where agencies are struggling the most with the 2025 & 2026 changes.
Home Health QAPI Program
With so much data available, we can sometimes lose sight of what it all means and how we can effectively use it for performance improvement. This session will focus on strategies on how to utilize common quality methods and tools for decision-making and process improvement.
Tammy Stewart, RN, CPHQ, COS-C, is a Clinical Consultant for Healthcare Provider Solutions. She is a member of the National Association for Healthcare Quality and holds a Certified Professional in Healthcare Quality (CPHQ) certification. As a part of the HPS clinical consulting team, Tammy provides support and solutions to home health and hospice agencies across the country to achieve regulatory compliance.
Tammy’s commitment to service and compassionate nursing care started 30 years ago as a home health nurse. Her experience includes successfully starting a Hospice QAPI program and serving as a Hospice Quality Manager.
Tammy has experience as a Home Health Clinical Manager as well as case management of home health patients. Tammy has provided education and leadership for home health, hospice, and acute care settings throughout her nursing career. Her knowledge of Federal and State Regulations along with her clinical experience motivates her to continually seek solutions to the barriers of healthcare in all settings. Tammy’s experience includes developing and implementing quality and performance improvement programs for home health and hospice in addition to performing data analysis, clinical chart reviews, onsite billing audit reviews and provider education.
Home Health Medical Review Priorities
Escalation of medical review scrutiny in home health leaves agencies struggling to know where to focus in avoiding denials. This webinar will highlight the current top denials and specific documentation tweaks that if implemented will assist in avoiding denials if the chart is medically reviewed.
How Outcome Programs Impact Reimbursement
Numerous factors contribute to the calculation of Medicare reimbursement under the Patient Driven Groupings Model (PDGM), as well as various other programs that can also impact reimbursement. This session will review the details of these programs and how they directly impact reimbursement for home health agencies.
Home Health Proposed Rule 2027
2027 is set to be a year of changes in Home Health. This webinar will provide a detail review of the 2027 Proposed Rule in Home Health. Any changes that are set to be implemented for 2027 will be reviewed with best practices for implementation.
ICD-10 Coding Update: New Codes & Claims Issues
This session will provide an overview of the 2027 ICD-10 CM changes with a focus on the changes that will be the most consequential for Home Health agencies, discuss the impact these changes will have on claims that begin prior to and end after October 1.
Jennifer Osburn, RN, HCS-D, COS-C is a Clinical Consultant with Healthcare Provider Solutions (HPS). With over 30 years of home health experience, Jennifer brings a wealth of knowledge and expertise which includes education and training, agency management, quality, clinical case management, and software technology. She is also a credentialed OASIS and ICD-10 Coding expert.
Jennifer began her home health career in a large privately owned agency after transitioning from Medical-Surgical Urology hospital nursing; however, she has worked for all types of agencies in multiple states. Her love for sharing knowledge and experience led her to clinical consulting, where she enjoys translating technical guidance into information that the busy home health professional can deploy to improve the efficiency and quality of care being delivered to the patients they serve.
Jennifer Osburn has led numerous home health educational seminars for state and national associations as well as specifically designed education training plans for agencies for the past 12 years. In addition to consulting across the US, she has trained staff for The Joint Commission and ACHC, has authored numerous industry blogs and articles, and has assisted home health software companies with solutions that ensure compliance with Medicare guidelines. Her areas of expertise and firsthand experience include OASIS, ICD-10-CM Coding, Case Management, Medicare Home Health Conditions of Participation, Billing Requirements, Documentation Compliance for Quality and Payment, Emergency Preparedness, Agency Operations, and PDGM.
Open Enrollment for Medicare Patients & How Home Health is Impacted
The Open Enrollment Period that allows patients the time to make changes to their Medicare coverage can be one of the most frustrating times for home health agencies. The most uncertain times are in the after math of the enrollment period when agencies are faced with ensuring that they are billing the appropriate plan. This session will review steps to ensure that you are doing everything possible to ensure that the patient payer is correct.
Regina Wild, LPN, is currently Director of Managed Care Consulting with Healthcare Provider Solutions. Regina is an experienced healthcare professional with over 15 years of industry experience. She has worked as a nurse, business development professional, and contracting/credentialing specialist. Regina has a deep understanding of the healthcare system and has worked in various healthcare settings, gaining valuable insights into the industry. Regina's primary focus is on Managed Care contracting, where she helps providers maximize reimbursement, strengthen referral relationships, and expand their market presence. She is passionate about assisting healthcare providers in navigating the complexities of the industry and achieving their goals.
If It Wasn't Documented, It Wasn't Done: Common Documentation Issues Impacting Home Health Agencies
We've all heard the line, "if it wasn't documented, it wasn't done". Join us for this informative session that provides examples of common documentation issues and tips to correct or avoid them and how documentation issues may negatively impact your agency during survey AND under medical review.
2027 Hot Topics of Implementation for The Coming Year!
This session will be a must attend! This session will highlight all of the updates for 2027 and best practices for implementing any changes that agencies may see as a challenge.
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