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Electronic Visit Verification Updates and Next Steps

July 27, 2020 2:03 PM | WiAHC Office (Administrator)
From the Wisconsin Department of Health Services - July 22, 2020

ForwardHealth Updates

The Wisconsin Department of Health Services (DHS) has released two new ForwardHealth Updates that explain Electronic Visit Verification (EVV) policy and training:

Next Steps

Non-Medicaid-Enrolled Providers

The EVV soft launch starts November 2, 2020, in Wisconsin. To prepare, provider agencies that do not have a Medicaid ID will need to obtain a unique provider agency ID. This includes provider agencies that plan to use an alternate EVV system and those who operate a self-employed business.

The provider agency ID is generated in real time and will display once you have finished submitting your information.

Medicaid-Enrolled Providers

Review the email listed on the Mailing Address panel in the demographic maintenance tool in your secure ForwardHealth Portal account, and update the email address if necessary. DHS will use this provider agency email address for EVV communication with providers. DHS must have the correct email on file for the individual in your organization that is responsible for the administration of EVV.

Please complete the email verification by July 31, 2020, to ensure receipt of needed EVV information.


For information about and to register for EVV training, go to the EVV Training webpage. Training begins mid-August and is required to access the DHS-provided EVV system.

Please send questions or comments to Wisconsin EVV Customer Care by emailing or calling 833-931-2035.

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